Refund and Returns Policy

1. General Policy

At waffleshop we strive to provide high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a refund or return in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for a return or refund must be submitted within 30 calendar days from the date you received the product.

2.2. Condition of Items

Returned items must be in their original, unused condition, with all packaging, tags, and accessories included. Products that have been opened, altered, or damaged after delivery are not eligible for a refund.

2.3. Non‑Returnable Items

• Perishable food items
• Custom or personalized orders
• Gift cards and digital downloads

3. Return Process

3.1. Initiating a Return

To start a return, contact our Customer Support team at [email protected] or call +1 (773) 264-0189. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

Once your request is approved, we will provide a prepaid shipping label (when applicable). Pack the item securely and include a copy of the original invoice. You are responsible for returning the item within the specified time frame.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5‑10 business days to appear on your statement.

4.2. Restocking Fee

A restocking fee of 10 % may be applied to returns that are not due to a defect or error on our part.

5. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any issues within the 30‑day window.
• Follow the return instructions precisely to avoid delays.

6. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. waffleshop reserves the right to amend this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the updated policy.

7. Contact Information

If you have any questions regarding this policy, please contact us:

Email: [email protected]
Phone: +1 (773) 264-0189
Address: 10 Northwest 12th Drive, Chicago, Illinois 60689, United States